FAQ
Frequently Asked Questions
How the guide works, how PIX payment works and how to download your e-book.
How the guide works
What is PETS AT HOME?
A practical, easy-to-follow digital guide for everyday dog and cat owners. It helps you understand behavior, build good habits, solve daily problems and keep your home safe. It is not a professional training course.
What exactly do I get?
The complete PETS AT HOME e-book (PDF), the Printable Pet Family Collection with routines and checklists, and free access to the online Pet Helper.
Is it for puppies, adult dogs or cats?
All of them. It covers potty routines and house manners for young pups, gentle habit correction for adult pets, and scratching and litter box habits for cats.
Is it a subscription?
No. It's a one-time payment of US$ 9,90 (charged as R$ 49,90 via PIX). No recurring charges.
What language is the e-book in?
The e-book is written in English.
How PIX payment works
How do I pay?
Click any buy button, enter your e-mail and generate the PIX. Scan the QR Code in your bank app or copy and paste the PIX code.
Is it safe?
Yes. Payments are processed by Mercado Pago. We never see or store your bank details.
How long does the PIX code last?
The code expires after a short time. If it expires, just generate a new one on the checkout page.
Why is the price in dollars and reais?
The guide is priced at US$ 9,90; PIX payments are charged in Brazilian reais as R$ 49,90.
How to download the e-book
When do I get access?
Right after the PIX is approved. The checkout screen shows the download buttons for both PDFs automatically.
Will I receive an e-mail?
Yes, we send an e-mail with the download links to the address you entered. Check your spam folder too.
I paid but didn't get the e-mail — what now?
Use the “Resend e-mail” button on the confirmation screen, open the Buyer Downloads page, or message us on WhatsApp.
Can I print the materials?
Yes. Both PDFs can be printed at home or opened on your phone, tablet or computer.